Refund Policy

At a glance

7-day money-back guarantee

If your first purchase on Edgoro — Pro Monthly ($29/month) or Lifetime ($49 once) — isn't right for you, ask for a full refund within 7 days of the payment date. You don't have to give a reason, although we're always grateful for feedback.

• The guarantee covers your first payment to Edgoro only — not later monthly renewals or a second purchase.
• It applies once per person. We may decline it in cases of clear abuse, such as repeated buy-and-refund cycles across accounts.

How to request a refund

1. Contact us at support@edgoro.com within 7 days of your payment.
2. Write from the email address of your Edgoro account (or include it), and tell us which purchase you mean — the date is enough.
3. We confirm and issue the refund through Stripe to your original payment method.

Refunds usually appear on your statement within 5 to 10 business days, depending on your bank. Once a purchase is refunded, Pro access ends, any monthly subscription is cancelled, and your account returns to the free tier.

Cancelling Pro Monthly

• Cancel at any time from Settings in the app. There's no cancellation fee and no need to contact us.
• Cancelling stops future renewals. You keep Pro access until the end of the month you've already paid for.
• We don't refund the unused days of a month that has started, except under the guarantee above or where the law requires it.
• Renewal payments aren't covered by the 7-day guarantee. If you were charged for a renewal you didn't want, cancel right away to stop the next one — and contact us if something went wrong.

Lifetime purchases

Lifetime is a single payment. Within 7 days of a first purchase, it's covered by the money-back guarantee. After that, it's non-refundable, except where the law requires a refund — for example under the legal guarantee of conformity if the Service isn't provided as described.

Upgrading and downgrading

• From Pro Monthly to Lifetime: you can buy Lifetime at any time. Make sure your monthly subscription is cancelled in Settings so it doesn't renew; if it's still active after your purchase, contact us and we'll cancel it. Amounts already paid for past months aren't credited towards Lifetime, unless an offer shown at checkout says otherwise. If you switch within 7 days of your first monthly payment, ask us and we'll refund that monthly payment.
• From Pro Monthly to the free tier: cancel in Settings. Pro features stay available until the end of the paid month; your account, data and export remain available afterwards.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually solve the problem faster, and refunds under the guarantee are quick.

If a chargeback is opened, we'll share the transaction details with Stripe and your bank so they can decide, and we may suspend Pro access while the dispute is open. Chargebacks used to get around this policy may lead to the account being closed. None of this limits your right to dispute a payment you didn't authorise.

EU consumers: right of withdrawal

If you're a consumer in the European Union, you normally have 14 days to withdraw from a contract concluded online, without giving a reason. For digital services and digital content that you ask to receive straight away, the rules work like this:

• When you buy, you ask us to give you access immediately, and you acknowledge that you lose your right of withdrawal once the service has been fully provided or the digital content has been supplied.
• Pro Monthly is a service. If you withdraw within 14 days of subscribing, we refund what you paid, minus an amount in proportion to the service provided up to the moment you told us you were withdrawing. During the first 7 days, our guarantee gives you a full refund anyway.
• Lifetime and the code generated for you are supplied immediately. Once supplied with your prior consent and acknowledgement, the right of withdrawal no longer applies — but the 7-day guarantee still does.

To withdraw, send us a clear statement at support@edgoro.com within the 14-day period. You can use the model form below, but you don't have to. We'll reimburse you within 14 days of receiving your request, using the payment method you used.

Model withdrawal form

To: KIBŌ (EI), 335 Chemin de la Guiramande, B304, 13080 Aix-en-Provence, France, support@edgoro.com
I hereby give notice that I withdraw from my contract for the supply of the following service: ____________
Ordered on: ____________
Name of consumer: ____________
Email address of the Edgoro account: ____________
Date: ____________

This right is in addition to the legal guarantee of conformity and to the protections described in our Terms of Service.

Questions

If you have a question about a payment or a refund, contact us at support@edgoro.com. Include your account email so we can find your purchase quickly.